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대전시, 2020년 민원서비스 종합평가 전년대비 3등급 상승 쾌거!: 2021.01.14 15:58 입력

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< 저작권자 © 충청데일리. 무단전재-재배포금지 >

<p><span lang="EN-US" style="font-family: 굴림; letter-spacing: 0pt; font-size: 11pt;"><</span><span style="font-size: 11pt;">충청데일리 김구회 기자</span><span lang="EN-US" style="font-family: 굴림; letter-spacing: 0pt; font-size: 11pt;">></span><span lang="EN-US" style="font-family: 굴림; letter-spacing: -0.2pt; font-size: 11pt;"> </span><span style="letter-spacing: -0.2pt; font-size: 11pt;">행정안전부와 국민권익위원회가 실시한 </span><span lang="EN-US" style="font-family: 굴림; letter-spacing: -0.2pt; font-size: 11pt;">‘2020</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">년 민원서비스 종합평가</span><span lang="EN-US" style="font-family: 굴림; letter-spacing: -0.2pt; font-size: 11pt;">’</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">결과</span><span lang="EN-US" style="font-family: 굴림; letter-spacing: -0.2pt; font-size: 11pt;">, </span><span style="letter-spacing: -0.2pt; font-size: 11pt;">대전시는 </span><span lang="EN-US" style="font-family: 굴림; letter-spacing: -0.2pt; font-size: 11pt;">17</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">개 시</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">ㆍ</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">도 중 세종</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">ㆍ</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">충남과 함께 나등급</span><span lang="EN-US" style="font-family: 굴림; letter-spacing: -0.2pt; font-size: 11pt;">* </span><span style="letter-spacing: -0.2pt; font-size: 11pt;">기관으로 선정됐다</span><span lang="EN-US" style="font-family: 굴림; letter-spacing: -0.2pt; font-size: 11pt;">. </span><span style="letter-spacing: -0.2pt; font-size: 11pt;">이는 </span><span lang="EN-US" style="font-family: 굴림; letter-spacing: -0.2pt; font-size: 11pt;">2019</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">년 대비 </span><span lang="EN-US" style="font-family: 굴림; letter-spacing: -0.2pt; font-size: 11pt;">3</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">등급 상승한 결과이다</span><span lang="EN-US" style="font-family: 굴림; letter-spacing: -0.2pt; font-size: 11pt;">.</span></p><p class="0" style="text-indent:-24.0pt;margin-left:24.0pt;mso-pagination:none;text-autospace:none;mso-padding-alt:0.0pt 0.0pt 0.0pt 0.0pt;"><span lang="EN-US" style="font-family:굴림;font-size:11.0pt;">    </span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">* </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">기관별 평가등급 </span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">: </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">붙임 </span><span style="mso-fareast-font-family:굴림;mso-hansi-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">「</span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">2020</span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">년 민원서비스 종합평가 결과</span><span style="mso-fareast-font-family:굴림;mso-hansi-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">」 </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">참고</span></p><p class="0" style="text-indent:-24.0pt;margin-left:24.0pt;mso-pagination:none;text-autospace:none;mso-padding-alt:0.0pt 0.0pt 0.0pt 0.0pt;"><span lang="EN-US" style="font-family:굴림;font-size:11.0pt;">   </span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">** </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">평가등급 부여비율 </span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">: </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">가 </span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">10%, </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">나 </span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">20%, </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">다 </span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">40%, </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">라 </span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">20%, </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">마 </span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">10%  </span></p><p class="0" style="text-indent:-24.0pt;margin-left:24.0pt;mso-pagination:none;text-autospace:none;mso-padding-alt:0.0pt 0.0pt 0.0pt 0.0pt;">     <o:p></o:p></p><p class="0"><span lang="EN-US" style="font-family:굴림;font-size:11.0pt;"> </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">이번 </span><span style="mso-fareast-font-family:굴림;letter-spacing:-0.2pt;font-size:11.0pt;">평가는 중앙행정기관</span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:-0.2pt;mso-text-raise:0.0pt;font-size:11.0pt;">, </span><span style="mso-fareast-font-family:굴림;letter-spacing:-0.2pt;font-size:11.0pt;">교육청 및 광역</span><span style="mso-fareast-font-family:굴림;mso-hansi-font-family:굴림;mso-font-width:100%;letter-spacing:-0.2pt;mso-text-raise:0.0pt;font-size:11.0pt;">ㆍ</span><span style="mso-fareast-font-family:굴림;letter-spacing:-0.2pt;font-size:11.0pt;">기초지자체</span><span lang="EN-US" style="font-family:굴림;letter-spacing:-0.3pt;font-size:11.0pt;"> </span><span style="mso-fareast-font-family:굴림;letter-spacing:-0.3pt;font-size:11.0pt;">등 </span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:-0.3pt;mso-text-raise:0.0pt;font-size:11.0pt;">304</span><span style="mso-fareast-font-family:굴림;letter-spacing:-0.3pt;font-size:11.0pt;">개 기관을 대상으로</span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:-0.3pt;mso-text-raise:0.0pt;font-size:11.0pt;">,</span><span lang="EN-US" style="font-family:굴림;font-size:11.0pt;"> </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">민원행정 관리기반</span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">, </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">민원행정활동</span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">, </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">민원처리 성과 등 </span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">3</span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">대 분야와 민원행정 전략체계</span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">, </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">민원제도 운영</span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">, </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">국민신문고 민원처리</span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">, </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">고충민원 처리</span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">, </span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">민원만족도 등 </span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">5</span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">개 항목 </span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">18</span><span style="mso-fareast-font-family:굴림;font-size:11.0pt;">개 지표에 대해 진행했다</span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:0.0pt;mso-text-raise:0.0pt;font-size:11.0pt;">.</span></p><p class="0" style="text-indent:-24.0pt;margin-left:24.0pt;mso-pagination:none;text-autospace:none;mso-padding-alt:0.0pt 0.0pt 0.0pt 0.0pt;">     <o:p></o:p></p><p class="0"><span lang="EN-US" style="font-family:굴림;font-size:11.0pt;"> </span><span style="mso-fareast-font-family:굴림;letter-spacing:-0.2pt;font-size:11.0pt;">대전시는 민원제도 운영</span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:-0.2pt;mso-text-raise:0.0pt;font-size:11.0pt;">, </span><span style="mso-fareast-font-family:굴림;letter-spacing:-0.2pt;font-size:11.0pt;">고충민원처리</span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:-0.2pt;mso-text-raise:0.0pt;font-size:11.0pt;">, </span><span style="mso-fareast-font-family:굴림;letter-spacing:-0.2pt;font-size:11.0pt;">민원만족도 등 모든 항목에서 전반적으로 우수한 평가를 받았으며</span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:-0.2pt;mso-text-raise:0.0pt;font-size:11.0pt;">, </span><span style="mso-fareast-font-family:굴림;letter-spacing:-0.2pt;font-size:11.0pt;">특히 민원만족도 부분에서 최상위 등급인 가등급으로 평가됐다</span><span lang="EN-US" style="font-family:굴림;mso-ascii-font-family:굴림;mso-font-width:100%;letter-spacing:-0.2pt;mso-text-raise:0.0pt;font-size:11.0pt;">. </span></p><p class="0" style="text-indent:-24.0pt;margin-left:24.0pt;mso-pagination:none;text-autospace:none;mso-padding-alt:0.0pt 0.0pt 0.0pt 0.0pt;">     <o:p></o:p></p><p><span style="letter-spacing: -0.2pt; font-size: 11pt;">허태정 대전시장은 </span><span lang="EN-US" style="font-family: 굴림; letter-spacing: -0.2pt; font-size: 11pt;">“</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">이번 성과는 시민의 눈높이에 맞춰 소통하는 고품격 민원서비스 제공을 위하여 전 직원이 노력한 결과라고 본다</span><span lang="EN-US" style="font-family: 굴림; letter-spacing: -0.2pt; font-size: 11pt;">.”</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">며</span><span lang="EN-US" style="font-family: 굴림; letter-spacing: -0.2pt; font-size: 11pt;">, “</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">올해도 시민을 위하여 신속</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">‧</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">공정</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">‧</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">친절한 민원서비스 제공을 위해 최선의 노력을 다해 나갈 예정이다</span><span lang="EN-US" style="font-family: 굴림; letter-spacing: -0.2pt; font-size: 11pt;">”</span><span style="letter-spacing: -0.2pt; font-size: 11pt;">라고 밝혔다</span><span lang="EN-US" style="font-family: 굴림; letter-spacing: -0.2pt; font-size: 11pt;">.</span> </p>

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